Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you are unsure about the eligibility of an item, please contact us for clarification.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to a mistake on our part, we will cover the return shipping costs.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 5-7 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue in your email to [email protected]. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.
Contact Information
For any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wanderlustoutfit.com is satisfactory. Thank you for choosing us for your travel gear needs.